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Privacy Policy

Effective Date: 2024-01-01

CC Expertise Ltd (“CC Expertise,” “we,” “us,” or “our”) is the company behind various applications developed by CC Expertise Ltd (referred to as the “App” or “Apps”). At CC Expertise, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights and choices regarding your personal data when using our Apps.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our Apps, you agree to the terms and conditions of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use  our Apps.

  1. Information We Collect

1.1 Personal Information: We may collect and process personal information that you provide to us when using our Apps. This includes:

  • Contact Information: Your name, email address, phone number, and other contact details you provide.
  • User Account Information: Information associated with your user account, such as your username, password, and other account preferences.
  • Genesys Cloud Information: Information related to your Genesys Cloud platform and APIs, including access tokens, API keys, and other authentication information.
  • Communication Data: Data and records of your communication with us, including customer support inquiries and feedback.
  • Device Information: Information about your mobile device (only for applicable apps), such as device type, operating system version, unique device identifiers, and mobile network information.

1.2 Usage Information: We may collect certain information automatically when you use our Apps, such as:

  • App Usage Data: Data about your interactions with our Apps, including features accessed, pages viewed, and actions taken.
  • Log Data: Information about your device and App usage, such as IP address, browser type, pages visited, and the date and time of your visit.
  • Crash Reports: Information about App crashes, errors, and performance issues.
  1. Use of Information

2.1 We use the information we collect for various purposes, including:

  • Providing and improving our App’s functionality, performance, and user experience.
  • Managing your user account and authentication for our Apps.
  • Communicating with you, responding to your inquiries, and providing customer support.
  • Analyzing usage trends and preferences to enhance and personalize our Apps.
  • Detecting and preventing fraud, unauthorized access, and other security issues.
  • Complying with legal obligations and enforcing our rights and agreements.

2.2 We may aggregate and anonymize your information for statistical or research purposes, in which case the information will no longer identify you personally.

  1. Data Sharing and Disclosure

3.1 We may share your information with third parties in the following circumstances:

  • Service Providers: We may engage trusted third-party service providers to assist us in operating and maintaining our Apps or to perform services on our behalf. These providers may have access to your personal information but are obligated to protect it in a manner consistent with this Privacy Policy.
  • Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
  • Business Transfers: If we are involved in a merger, acquisition, sale, or other business transaction, your information may be transferred as part of that transaction, subject to applicable data protection laws.

3.2 We do not sell or rent your personal information to third parties for marketing purposes.

  1. Data Security

4.1 We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

4.2 You are responsible for maintaining the confidentiality of your account credentials and for any actions taken using your account. Please notify us immediately if you suspect unauthorized access to your account.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: support@cc-expertise.com

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Please review this Privacy Policy periodically for any updates.

Last Updated: 2025-02-01