Driving the Success of Your Business Through Contact Center Excellence.

At CC Expertise Ltd, we specialize in optimizing contact center operations with innovative solutions. From seamless integrations to personalized customer journeys, our expertise ensures exceptional service delivery.

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CC Expertise Ltd

Welcome to CC Expertise Ltd, your trusted partner in Contact Center and Telecommunications Consultancy.
We specialize in providing comprehensive technology solutions to optimize contact center operations and elevate customer satisfaction.

With our Consultancy and Professional Services, we help you achieve your goals while surpassing service level expectations.

As a provider of cutting-edge contact center solutions, including our innovative Genesys products, we enhance platform efficiency and empower your team to deliver exceptional service.
Join us on the journey to contact center excellence and experience the transformative power of CC Expertise Ltd.

Our Mission

Our mission is to produce the highest quality work for every client, on every project.
We are optimists who love to work together.

At CC Expertise Ltd, our mission is to transform contact centers into hubs of innovation and excellence.
By leveraging advanced AI-driven solutions, we aim to empower businesses to streamline operations, enhance customer experiences, and unlock the full potential of their teams.
Our commitment is to enrich contact centers with cutting-edge technology, driving measurable success and sustainable growth.

Partner with CC Expertise to elevate your contact center to new heights. Harness the power of AI solutions and our expertise to create exceptional customer experiences and drive business success.

Enhance your Genesys Cloud platform with our robust, scalable, and feature-rich reporting solution and GenAI-powered conversation analysis. Our innovative solutions deliver actionable insights, automated evaluations, and seamless integration—all at a highly competitive price.

Unlock the potential of AI with CC Expertise Ltd. Automate conversation analysis, gain customer insights, and streamline agent evaluations with cutting-edge technology. Achieve unparalleled efficiency and performance while optimizing costs safely and effectively.

CC Expertise

Every exceptional customer experience starts with innovative solutions and unparalleled expertise.

Slidy Data Mart

Simplifies real-time and historical reporting for Genesys Cloud, seamlessly extracting and structuring data for actionable insights.

Slidy Routing Manager

Empowers business users with real-time control over call routing in Genesys Cloud, simplifying logic management without IT dependency.

COMPASS

AI-powered solution that automates conversation analysis, agent evaluations, and personal enhancement plans to optimize contact center performance.